Tag: Candidate Experience

First in-person TIARA ceremony of 2021 

Winners of the 2021 TIARA Talent Tech Star Awards were revealed at a gala lunch for 120 guests at the Kings Fund in London today, attended by CEOs and founders of some of the UK’s leading HR and Recruitment Technology companies.

“As we emerge to a post-pandemic economy, business model transformation is a given,” said Ken Brotherston, MD of TALiNT Partners. “This, combined with an acute shortage of talent across every area of the job market, including recruitment itself, has created a perfect storm for HR Tech to show its value.” 

“The 35 Talent Tech Stars shortlisted this year are solving the talent challenges that employers and recruiters must address in a constantly evolving market,” added co-host Alex Evans, Programme Director of TALiNT Partners. “The winners demonstrated the value and impact of their solutions to a respected panel of judges, making a TIARA Talent Tech Star Award a powerful endorsement.” 

The judging process for the TIARA Talent Tech Star Awards is designed around the expectations of buyers and investors, based on key performance metrics, case studies and testimonials. An impressive and influential panel of judges from companies including LinkedIn, ManpowerGroup, SThree, Thames Water, AMS and the FCSA was chaired by Martin McCourt, former Dyson CEO and now Chairman and Non-Executive Director of companies including Weber, HeadBox, Lightfoot, FreeFlow Technologies and The learning Curve Group. 

“The 2021 Talent Tech Star Award finalists represent challengers, disruptors and transformers across the spectrum of business growth, from high potential, early-stage start-ups to scaling SMEs,” said Martin McCourt. “What they all have in common is great focus, execution, and ambition. They have also validated game-changing innovation and excellent customer service with some solid case studies and testimonials. 

“It was difficult for the judges to choose winners from such strong shortlists and even harder to choose a Champion of Champions from 13 very strong contenders. It has to be exemplary to inspire others to aspire to greater ambition and impact. That’s what transforms industries.” 

Odro was the biggest winner this year, winning the Talent Tech Customer Service Award, Leader of the Year for CEO Ryan McCabe, and ultimately crowned TIARA Champion of Champions to top a game-changing year for the video tech specialist. 

“It has been a great year for Odro, with big client wins including Hays and a £5m growth investment from BGF,” said Alex Evans. “Winner of this year’s Customer Service and Leader of the Year awards, Odro has demonstrated excellence, leadership, and growth to make it a worthy Champion of Champions for 2021.” 

The TIARA 2021 Talent Tech Star Awards campaign was supported by partners Deloitte, Marriott Harrison and Optima Corporate Finance. 

“Optima Corporate Finance is delighted to sponsor the Talent Tech Leader of the Year Award,” said Optima founder Philip Ellis. “This year more than ever, strong leadership was required as businesses had to combine the implementation of their vision with the challenges of lockdown. All of this year’s finalists demonstrated strong leadership in adapting, transforming and driving growth.”

“Marriott Harrison is delighted to be part of the TIARA Talent Tech Star Awards and to recognise the significant value HR and RecTech solutions bring to the recruitment industry and the wider economy,” said Chris Mooney, Partner at Marriott Harrison. “We commend the innovation and impact shown by this year’s finalists for Candidate Experience Solution of the Year.”

“Achieving scale in a challenging economy is doubly impressive and finalists for this year’s award have adapted and transformed to build strong foundations for growth,” said Kiren Asad, Director, FA – Advisory Corporate Finance, Deloitte LLP. “Deloitte is proud to partner with TALiNT Partners and the TIARA Talent Tech Star Awards to recognise and support scale in HR Tech.” 

The full list of TIARA Talent Tech Star Award winners and highly commended finalists is as follows: 

The Workforce Solution of the Year 

  • Winner: Pixid 
  • Highly Commended: TalismanTech 

The Contractor Solution of the Year 

  • Winner: My Digital 
  • Highly Commended: Parasol Group 

The Candidate Experience Solution of the Year 

  • Winner: 360 Resourcing Solutions 
  • Highly Commended: TribePad 

The Recruitment Marketing Solution of the Year 

  • Winner: Paiger 
  • Highly Commended: TalismanTech 

The D&I Solution of the Year 

  • Winner: Arctic Shores 
  • Highly Commended: Get Optimal 

The Compliance Solution of the Year 

  • Winner: My Digital 
  • Highly Commended: People Group 

The Onboarding Solution of the Year 

  • Winner: CA3 & Eli Onboarding 
  • Highly Commended: LearnAmp 

The Learning Solution of the Year 

  • Winner: Clear Review 
  • Highly Commended: Hoxo Media 

The Talent Tech Customer Service Award 

  • Winner: Odro 
  • Highly Commended: Clear Review 

The Talent Tech Scale Up Award 

  • Winner: Sonovate
  • Highly Commended: Paiger 

The Talent Tech Innovation Award 

  • Winner: Mercury xRM 
  • Highly Commended: Idibu 

The Best Talent Tech Company to Work For  

  • Winner: Firefish Software 
  • Highly Commended: TribePad 

The Optima Talent Tech Leader of the Year 

  • Winner: Ryan McCabe, CEO, Odro 

The Talent Tech Champion of Champions 

  • Winner: Odro 

Register for updates on the TIARA 2022 Talent Tech Star Awards campaign at https://talenttech.tiara.talint.co.uk/register-for-2022-updates/ 

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A report by McKinsey revealed that 70 per cent of customers reduce their commitment to a sale following a negative customer service experience. But, customer service isn’t just important for the retail sector. Here, Claire Leigh, director of commercial and financial specialist recruitment agency, Brampton Recruitment, explains why good customer service is essential at every interaction for all businesses.


Recruitment consultants are in constant contact with both clients and candidates and must be aware of the need to deliver outstanding customer service to both groups.


Recruiters often talk about candidate’s communication skills, but it is their own skills that are at the forefront of ensuring customer satisfaction. The importance of managing expectations, alongside staying in touch with clients and candidates, cannot be overestimated. Good customer service doesn’t just have to be a phone call. An email can work just as well in ensuring a customer’s experience is a good one.


Brampton Recruitment’s website’s job alert function means candidates can choose to receive updates within 24 hours of a job becoming available, enabling them to be ahead of the crowd when applying for competitive opportunities. A fast turnaround is also advantageous for the client, who often needs the vacancy filled as soon as possible.



Although similar skills are used to ensure clients and candidates have positive experiences, how they are used differs.


Excellent client experiences centre on building a relationship with the client to understand their business goals and objectives, which in turn allows us to find the right candidate.


Specific ways in which we provide this at Brampton Recruitment include working later on a Tuesday and Wednesday to ensure we are reachable outside of office hours, in addition to consultants being available even when they are out of the office. These tactics mean our clients are confident they can always get in touch with a consultant if they require advice or need to follow up on an interview.




It is not a revelation to suggest the best way to provide exemplary customer service to clients is to provide them with outstanding candidates and vice versa. Building relationships by providing excellent customer service when interacting with candidates is just as important as for clients.


Plentiful resources designed to aid job seekers are found on our brand-new website, including dedicated guides to CV writing and interviews, processes we know candidates worry about. Alongside a powerful search function, allowing candidates to see only the jobs which are relevant to them, either by location or skill set, the website gives a complete solution for job seekers.


Despite a wealth of information online, some candidates prefer to meet recruiters face to face and so running events such as CV workshops and refer-a-friend events are invaluable as they allow us to build a relationship with the candidate. This means we are able to place the candidate in the ideal role, best suited to their individual needs.


Recognising the individuality of each candidate and client is also integral to delivering a positive customer service experience. Some candidates, such as those currently in work, might prefer to carry out as much of their job application online as possible.


This is why, in addition to searches, job alerts and online guides, our new website includes an option for online tests. Traditionally, any online tests required by a prospective employer would have to be completed during an interview, or at their recruitment agency’s office.


With the online test function on the website, a candidate can securely take a test at their own convenience in their own home, reducing the anxiety and inconvenience often associated with testing.


Ensuring both clients and candidates receive a high level of customer service is integral to the success of most businesses, including recruitment agencies.


The ultimate goal to find the perfect candidate for the role as quickly and efficiently as possible, is the holy grail of recruitment and centres around customer service. In order to achieve this, agencies and individual consultants need to have customer service at the forefront of their mind.

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