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Generative AI in the workplace

70% of UK workers prefer the human touch to AI when looking for a job

UK workers prefer human interaction and a limited number believe their role will change as a result of AI this year.

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Gen Z overwhelmingly rate the human input as ‘fundamental’.
36% of workers choose to deal only with humans rather than AI.
Only 9% of employees believe that AI will reshape their role by reducing administration.

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New data reveals that when looking for a job, 70% of UK workers prefer the human touch to Artificial Intelligence (AI) – with 36% choosing to deal only with humans rather than AI. A further 34% stated that they are happy for AI to be part of the process, but feel people remain a fundamental part of their experience.

The Candidate Sentiment Survey from specialist recruitment firm, Robert Half, suggests that despite the influx of AI, UK workers prefer human interaction and a limited number believe their role will change as a result of AI  this year.

Given their digital exposure, it was noted that fewer 18-34-year-olds wanted to deal only with humans (25% versus 40% of those aged 35-54 and 49% of tover 55’s). However, almost half of the younger demographic (43%) want person-to-person interaction to remain a critical component of recruitment.

Given their digital exposure, it was noted that fewer 18-34-year-olds wanted to deal only with human.

A further 35% of UK workers stated that AI hasn’t yet impacted their role and don’t believe it will this year. Only 9% of employees believe that this technology will reshape their role by reducing administration, while only 3% stated that AI is going to completely change how they work in 2024.

Kris Harris, Regional Director, UK Technology Solutions, at Robert Half said: “It is not surprising that an overwhelming proportion of the UK workforce still views the experience of looking for a job as deeply human. Finding purpose and fulfilment with meaningful work, whilst feeling connected and empowered is one way to describe the new world of work. Individuals no longer simply perceive their workplace as a means of earning a living but as an environment of shared values, beliefs and purpose. This makes job-seeking and career-building a subjective and personal experience, which cannot solely rely on AI.”

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