BENEFITS FOR BUSINESS
Gill Tanner, Senior Behavioural Scientist at CoachHub, believes that one of the key advantages is that employees would benefit from a better work/life balance and an extra day on the weekend would mean staff would have the opportunity to realise other ambitions outside of work and spend more meaningful time with family and friends, engage in more exercise or find a new hobby – all of which result in improved mental and physical health and higher levels of happiness. And this will result in less burnout and reduced levels of stress.
But in what ways could the reduced working week benefit employers? Improving employee happiness and well-being has many potential commercial benefits for employers such as increased performance and productivity, reduced absenteeism, recruitment and retention; and it could have a positive effect DE&I.
Gill Tanner believes that completing five days’ worth of work in just four days could be more stressful for some. Employees will need more focus and have much less time for lower productivity activities. Additionally, some employers and businesses may find the four-day week detrimental to operations. For example, a decline in levels of customer support on days staff aren’t in the office. So, careful thought needs to be given to how this might be executed.
According to Harriet Calver, if an organisation is asking for 100% productivity from employees in consideration for a reduction in working hours, it is going to be critical to have the right support, technology and workplace culture in place to enable this.
Although the success of the four-day working week model relies on employees doing fewer hours, there is a danger that there may not be enough hours in those four days to complete the work. Therefore, working hours could creep up to previous levels if the workload is the same, resulting in longer and more stressful days for these employees.
In customer facing businesses, a potential pitfall of the four-day working week is not being able to properly service customers leading to poor customer satisfaction. For example, if an organisation shuts its office on the fifth day, when it was previously open, customers may complain they cannot access services when they want to, or previously could. Whilst this could be a potential issue for some organisations, it should be overcome fairly easily by most simply by keeping the business open for five days a week but staggering the days which employees do their four days so the entire week is still covered.
According to Gill Tanner, employers should consider the following before implementing a four-day week:
- What are your reasons for implementing a four-day week?
- Consult with employees and other stakeholders regarding a four-day week. What are their thoughts? How might it work?
- Provide clarity regarding what is expected in terms working hours, performance levels, days off, remuneration, ways of working etc.
- Ensure there is sufficient coverage to run the business as is required and to have continuity.
- Think about the situation from the customer/client perspective (and other stakeholders) and how they might be affected
- Consider the communication plan: who needs to be communicated to and by when?
- Reflect on your current company culture. Is it one of trust and ownership, values that are key to this kind of working? If not, is it the right time to implement such a big transition? Are there other steps you need to take first?