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Latest in the Region: APAC

Half of workers spend time on video calls now than a year ago

According to Asana’s 2022 Anatomy of Work Report, workers in the US are overwhelmed by their notifications with almost two-thirds (63%) of US workers continuously checking their emails outside of work hours — the highest percentage across the board in the international study.

The software company’s research team surveyed workers from Australia, France, Germany, Japan, Singapore, the U.K. and the U.S. At 62%, workers in the U.S. were the most likely to report feeling the need to reply to emails straight away. This rate was even higher among Generation Z and millennials. The US participants reported that they’re overwhelmed by the breadth of their digital interactions with colleagues with 34% stating they struggle to respond to important messages, with the rate being even higher for millennials and Gen Zers.

Just under half (41%) of respondents reported that they spend more time on emails now than a year ago with 43% stating that they spend more time on video calls than one year ago.

More than half (52%) reported that more efficient meetings could effectively reduce the number of notifications, and 48% of respondents said clearer responsibilities could also limit the number of notifications. Gen Zers, millennials and those in C-suite roles were most likely to emphasize the importance of well-outlined expectations.

Debbie Walton, Editor at TALiNT Partners commented: “The move to working from home means that there is no option to display an ‘out of office’ or to switch off from work. I have made the decision to remove all work apps from my cell phone so as not to be bombarded by endless notifications after hours. It’s supported a healthier work/ life balance.”

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A framework that solves talent access challenges with an outcome-first approach

Allegis Global Solutions (AGS), a provider of global workforce solutions, announced the publication of a new book for business, human resources (HR) and procurement leaders that takes them on a journey to harmonised workforce strategy and management.

“The Universal Workforce Model™: An Outcome-First Guide to Getting Work Done” talks about the three transformational yet complementary concepts – the Workforce Business Partner, Task-Based Workforce Design and the Intelligent Workforce Platform. The book lays out why organisations must challenge current models for acquiring and accessing talent now and what steps they can take to create an agile business fit to thrive in the new world of work.

Authored by AGS’ Vice President of EMEA Simon Bradberry and Global Head of Strategy Bruce Morton, with contributors John Boudreau (senior research scientist and professor emeritus at the University of Southern California), Ewan Greig (AGS senior manager of workforce solutions), Jessi Guenther (AGS vice president of client delivery) and Sarah Wong (AGS vice president of APAC), the book refocuses on the work itself before jumping to talk about workers, roles and vacancies, offering readers an alternative way to rethink work through outcome-based workforce acquisition.

Bruce Morton, Global Head of Strategy commented: “Current models for acquiring and accessing talent are outdated and flawed. Companies compete for talent they may never fully use, overspend or underspend on contractors based on limited data, and may forfeit budget and quality as a result. This is why the Universal Workforce Model starts with the outcome first, applying a workforce planning model that breaks down siloed resource channels, so organisations can secure the right resource every time, and work most efficiently and effectively.”

The Universal Workforce Model is structured as a journey to harmonised workforce management and has three defining features based on common areas of business transformation – process, people and technology.

Simon Bradberry AGS’ Vice President of EMEA commented: “Advances in AI and services-enabled architecture have given rise to technologies that bring all workforce options into view, making the journey to the Universal Workforce Model possible now. While changing the fundamentals of workforce engagement is not an easy move, the journey should not be a sacrifice to the business. Innovations in work design, evolving strategic relationships between companies and solutions partners and developing expertise to reconfigure work illuminate and make the path forward possible.”

Ken Brotherston, Chief Executive of TALiNT Partners made exclusive comment on the launch of the book: “Companies face immense pressures as they adjust to the ever-changing workforce. What’s important moving forward is that they treat workforce challenges as a priority across the entire business. The concept of the Workforce Business Partner doesn’t replace the work that HR, hiring managers, recruiters, and staffing and talent solutions partners do, but it provides the impetus that enables them to work smarter and with more agility on the journey to a Universal Workforce Model.”

Arkadev Basak, Partner, Everest Group also made comment on the release: “For years, Procurement, HR and business leaders have been forced to struggle with an incredibly complex set of talent acquisition and workforce challenges. Applying a different mode of thought and a new model to rethink, reimagine, and redesign today’s workforce has the potential to bring the focus back on the work itself.”

 

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Company plans double headcount in five years

Harvey Nash Group has announced that they are being renamed Nash Squared, signalling their intention to grow rapidly over the next five years. The technology and talent company plans to more than double its global headcount from 2,500 to 6,000 by 2027.

The group, which currently incorporates six technology and talent businesses, grew strongly during the pandemic with acquisitions and expansion in Vietnam and Latin America.

They believe that this move positions them as an integrated technology and talent provider and allows clients to build and transform their technology capability in several ways.

The move also distinguishes Nash Squared from Harvey Nash, the company’s global technology talent acquisition brand.

Bev White, CEO of Nash Squared, commented: “The future for our clients lies in helping them build and transform their digital teams and capability in limitless ways, and the Nash Squared brand positions us strongly as a platform to deliver on this. It also supports our significant growth plans; as we expect to more than double our global headcount from 2,500 to over 6,000 over the next five years.”

 “It was very important to retain the Nash name in the group brand as it is a uniting factor to so much of what we do. In fact, many parts of the group call themselves Nashers! Becoming Nash Squared reflects the impact we see when our businesses work together. We are an incredible company that is even more powerful when we collaborate, and Nash Squared is the brand that will take us even further.”

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Best locations for digital nomad lifestyle revealed

According to Instant Offices, there are currently 35 million digital nomads globally and it is predicted that one billion people could live and work as digital nomads by 2035.

A digital nomad is a remote worker who travels and works simultaneously. They can work from anywhere, allowing them to spend anything from a few months to years traveling. According to research, 80% of digital nomads prefer to stay in one location for 3-9 months.

The research found that 51% of digital nomads are in digital marketing, computer science, and creative industries.

In a list of the top 80 locations ranked according to factors such as affordability, weather, and broadband speed, popular tourist cities such as London, Paris, and Venice are relatively low on the list. The top 10 digital nomad locations are:

  1. Lisbon, Portugal
  2. Bangkok, Thailand
  3. Thessaloniki, Greece
  4. Dallas, USA
  5. San Antonio, USA
  6. Seville, Spain
  7. Seoul, South Korea
  8. Sydney, Australia
  9. Athens, Greece
  10. Budapest, Hungary

This trend is increasing, fuelled by advances in technology, remote working, and workplace culture.

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The expansion builds on rapid success across Europe, Middle East, and Asia-Pacific

Enterprise-level talent assessment HR tech business, Sova Assessment, has announced the launch of the business in the US.

Headquartered in London, with international offices in Dubai and Melbourne and a global network of strategic partners, Sova is an end-to-end talent assessment SaaS platform that is aimed at enabling enterprises to make work better for their people.

Sova offers solutions that are as agile and unique as the organisation they partner with and the HR technology combines scientifically strong assessment tools, workflow management and predictive analytics in one fully integrated platform, helping organisations make fast, fair, and data-driven decisions throughout the employee journey.

Sova’s expansion in the US is being led by two industry-leading talent assessment experts. Dr. Charles Handler, internationally renowned industrial psychologist and CEO and founder of Rocket-Hire, will spearhead the US team as President. Based on his 20-year long career working with globally renowned brands like Nike, Fidelity Investments and Delta Airlines to develop effective, legally defensible employee selection systems, Handler has extensive expertise in technology-based assessments and selection science that will drive forward the vision of the business for the US market and beyond.

Dr. Charles Handler, President, Sova Assessment US commented: “Having spent over 20 years in the sector and critically evaluated over 300 firms, it’s clear there’s a tension between the old and the new when it comes to talent assessment. I believe that a more integrated approach that values both science and technology equally – and is truly effective at managing bias – is where the future lies. Sova and I share a passion and commitment to deliver talent solutions for organisations in the US that make no compromise on speed and rigour, to address the needs of a challenging labour market.”

Handler will be joined by Doug Wolf who will assume the role of Managing Director at Sova Assessment US. With a proven track record of leading and growing organisations in the HR technology and assessment space, including Select International, he combines deep industry knowledge and commercial expertise to establish and grow Sova in the US.

Alan Bourne, CEO and founder Sova Assessment also commented: “Sova’s entry into the US marks a significant milestone in our development. Having worked with organisations all over the world, we know first-hand the challenges they face in relation to talent and the need for a more strategic and data-driven approach. I am excited about growing our presence in the US led by renowned industry pioneers in Charles, Doug, and the team, delivering world-class talent solutions for our enterprise customers.”

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Headcount to grow to 100 in the coming months

Levin Group has announced the launch of Storm3, its HealthTech tech recruitment brand in Singapore. Following the launch of their Amsterdam and Dallas office, Singapore will be the third global office for Storm3 focused on Asia Pacific’s HealthTech market, which includes subsectors like Genomics, Telemedicine, FemTech, surgical robotics, and Smart devices and apps that focus on physical and mental health.

With the health technology sector in APAC growing at a rapid rate and the region coming in second to the US in funding in 2021, APAC secured a total of US$ 8.68B in funding. This is a massive increase from 2016, when the market only raised a total of US$ 4.1B. Storm3 aims to seize the opportunity by supporting the growth of emerging health tech start-ups by providing the niche talent to the sector. Insiders tip Storm3 to become a global powerhouse in health tech recruitment.

Mildred Lim, ex-Phaidon International, will assume the position as Vice President of Storm3 and head up the expansion in Singapore where it will be onboarding 30 micro-niche specialist consultants in April.

Mildred Lim, VP of Storm3 Singapore commented: “We noticed a gap in the HealthTech talent marketplace and as one of the rare specialist recruitment firms in Asia that boast the richest global specialist talent database, we aim to be the touchpoints for both emerging health technology companies and candidates in the markets.”

APAC VP of Levin Group, Candy Choong also commented: “By the end of 2022, we will be bringing our headcount to more than 100 to cater to the demand of emerging markets.” The tech talent recruitment company is also in the midst of launching its next office in Sydney and plans to bring the GreenTech recruitment brand, Storm4 into the APAC market within the year.

CEO of Levin Group, James Brown made comment on the launch of Storm3: “We have seen a strong demand for top tech talent within the Asia Pacific market and our new office marks, not only a milestone for Storm3 in Asia Pacific, but also a recognition of the impact and change that Storm2 has made within the market. We are thrilled to have Mildred and Candy working together, we envision the brand will become the next disruptor of tech recruitment.”

 

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RocketPower’s reported revenue stands at $28 million

Kelly® has announced its acquisition of RocketPower, a provider of Recruitment Process Outsourcing (RPO) and other outsourced talent solutions. RocketPower’s customers include rapidly scaling U.S. tech companies that are known for disrupting industries and changing the world. With headquarters in Silicon Valley, California, RocketPower will continue to operate under its own brand with its current leadership team and staff as part of KellyOCG, the outsourcing and consulting business of Kelly. Terms of the acquisition have not disclosed at the time of going to press.

RocketPower reported revenue of $28 million with year-over-year growth despite the pandemic. Its growth reflects the increased demand for leading RPO providers to help organizations augment and rebuild their talent acquisition capabilities and full-time workforce as they navigate the rapidly changing talent acquisition landscape.

Tammy Browning, president of KellyOCG commented: “The pandemic coupled with fluctuating talent acquisition trends are driving tremendous growth in the RPO market now more than ever. This acquisition significantly expands KellyOCG’s RPO solution and delivery offering across the globe and enhances our specialty RPO strategy and expertise and provides us with another entry point into the high-tech industry. We’re thrilled about the possibilities that will come from this partnership with RocketPower and elevating our position to become one of the top RPO providers in the market.”

Mathew Caldwell, founder and chief executive officer of RocketPower also made comment: “RocketPower is excited to join the Kelly team and take the next step to build upon our solid foundation for growth. Together, RocketPower and Kelly will be a force to reckon with in the RPO market. Kelly’s long-standing commitment to leadership in the RPO industry, its aggressive growth strategy, ongoing tech investments, and its deep expertise – combined with RocketPower’s unique delivery model and strong talent acquisition experience – will empower our collective team to unlock tremendous growth opportunities and continue delivering considerable value to our clients and to our team.”

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The Group’s footprint has expanded in the UK, Europe and APAC regions

In a move to expand its international provision of its recruitment operating systems, The Access Group has announced the acquisition of Vincere, which is a global provider of technology to over 20,000 recruitment consultants around the globe. The acquisition is the latest addition to Access Recruitment’s unique service offering and has significantly expanded their international reach across the UK and Europe, as well as the APAC region.

The Access portfolio has been developed and grown over time, and includes a host of acquisitions of a number of players in the recruitment sector. These include Safe Computing, Microdec, Volcanic and First Choice Software. As a division of The Access Group, Access Recruitment, supports agencies from start-ups to scale-ups and large enterprises by providing them with their technology that incorporates the entire front to back-office ecosystem.

Paul Vogel, Managing Director of Access Recruitment commented: “Vincere has built an impressive business serving customers across the globe with their intuitive and pioneering recruitment software. We are excited to welcome Vincere to Access and we look forward to working collaboratively to deliver the best customer outcomes as we accelerate our vision to become the number one provider of recruitment technology in the world. The experienced talent and service capabilities within Vincere will certainly complement our existing wealth of recruitment experience in the Access team”.

Bernie Schiemer, Founder and CEO of Vincere made comment: “We have spoken openly about our ambitions for Vincere to become the clear leader globally in our space. To make that a reality and more than just hot air, we needed to partner with a heavyweight who shares our vision of providing a single operating system for the front, middle and back office of recruitment firms, on a global scale. Access Recruitment’s heritage in the temp space, plus their strength in key areas such as payroll and compliance, made them the natural choice and puts our current momentum on steroids.

“This acquisition puts the mighty Access machine behind us and turns Vincere into an unstoppable force. There are now no limits on how far we can take the platform and the experience we can provide to our customers. The entire Vincere team here is thrilled to join the Access Group.”

 

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12% of employees believe HR doesn’t champion DE&I

New research from Cezanne HR has revealed that a staggering number of employees don’t trust their HR departments with 58% of respondents agreeing that their HR team champions DE&I, which evidenced strong HR leadership in this area. The same 58% also indicated better performance for HR when asked if they trusted their HR team more or less than before COVID-19. It was perceived that there is less favouritism by HR towards senior or junior staff in the business.

The industry is seeing the benefits that conscious DE&I brings to businesses when it comes to talent attraction and retention, but it seems most HR professionals and organisation leaders may not realise its ripple effects with almost a third of respondents (30%) didn’t know if their HR team champions DE&I, and 12% said their HR team didn’t.

For Cezanne HR’s new report, The Psychology of HR Relationship Building: Trust, visibility, and respect, 1,000 people across the UK and Ireland were asked about different factors that might influence HR’s relationships with the workforce.

For the last 18 months HR departments have grappled with how COVID-19 has affected the workforce and there’s been a definite increased focus on DE&I due to world events. The survey revealed that those HR professionals who are motivated and invested in DE&I showed a higher percentage of people who trusted them more before the pandemic (40% versus 32% for all respondents) than they do following the pandemic.

Shandel McAuliffe, Head of Content for Cezanne HR commented: “At a time when many employees are re-evaluating their career options, the relationship HR has with the wider workforce is critical. Trust is key to that. Employees that trust HR to help them grow with their current employer and create an environment that is fair and inclusive, are going to think twice before jumping ship.”

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Mobile makes up 80% of the working population, says Bersin Report

Research and advisory group, The Josh Bersin Company, has revealed that 80% of the current working population is “deskless”, this according to its latest report called The Big Reset Playbook: Deskless Workers.

This latest report is based on insights from the company’s ongoing Big Reset executive working groups. The report focuses on the recommended practices needed to create optimal work experiences for “deskless” employees in retail, healthcare, manufacturing, hospitality, transportation, and other sectors.

The report also revealed that based on current research by multiple sources, it’s in fact hourly workers who take the lead in resignation statistics.

Josh Bersin commented: “Because so little attention has been given to the working and personal needs of deskless employees, companies are now seeing mass resignations, unionisation efforts, and scores of unfilled jobs.”

The seven critical components of deskless work according to The Big Reset Playbook are:

  1. Promote and enable human connections and time for creativity. Deskless workers are the closest to the customer, but a mere 6% of manufacturing companies and 7% of consumer companies design jobs to allow people time to rest, reinvent, and innovate, compared to 21% of technology firms and 29% of professional services companies.
  2. Train managers to better coach deskless workers. Many companies fail to adequately support managers in the training and development of their people. Just 11% of hospitality companies invest in developing leaders at all levels, compared to 75% of pharmaceutical companies.
  3. Make the commute easy and establish belonging at work. Because remote work is not feasible for deskless workers, they need extra support with easy and safe commutes. A sense of belonging is especially important in light of the current resignation trends and skills shortages. Leaders need to demonstrate that they are actively listening to employees and taking actions as appropriate.
  4. Support the deskless worker’s entire life. Work flexibility is often not an option for deskless workers, so they need backup for taking care of families and support for balancing finances. The vast majority live paycheck to paycheck, and only 13% of the 2.7 billion deskless workers worldwide have paid sick leave.
  5. Help deskless workers build fulfilling careers. Deskless workers – especially those who may be in jobs ripe for automation – need pathways to future-proof careers.
  6. Create a deskless-first culture. A sense of belonging and community is critically important for deskless workers, yet many are often disconnected from the overall corporate mission and values when communication channels are designed for deskbound employees.
  7. Provide tools and services geared for mobile. Deskless workers are often left behind with no access to communication, tools, or resources. Mobile-first or adaptable approaches should be implemented.

Josh Bersin, global HR trends analyst and CEO of The Josh Bersin Company, commented on the findings: “As we go into the second winter season of the pandemic, hybrid work continues to be especially important, and much work remains to be done to design a new paradigm. In parallel, we must not forget the 80% of employees around the world have a work reality that is drastically different from their managers. Work strategies must keep in mind the needs of shop floor employees, restaurant servers, nurses, doctors, pharmacists, teachers, truck drivers, and warehouse workers.

“Many things have changed since March 2020, and deskless workers are at the receiving end of many of the most difficult work challenges. In some industries such as transportation or hospitality, large numbers of people were furloughed or laid off. Healthcare employees had to face extreme health risk in coming to work. Designing a new work reality for these deskless workers is a lesson in empathy, listening, learning, and communication.”

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Talent Solutions

Despite efforts there is still massive room for improvement in UK management and reporting

In research released today, findings reveal a lack of focus on progressing diversity in the workplace. In the study conducted by SD Worx, it was found that while 68% of UK companies are committed to removing unconscious bias in the recruitment process, many have failed to implement a reporting system to track progress on meeting ED&I objectives.

The survey revealed that only 26% of UK companies evaluate managerial commitment to achieving ED&I-related objectives. A further 32% admitted having no systems allowing employees to report discrimination.

The UK ranked third in its commitment to removing unconscious bias at 68% when it comes to ranking. Ireland ranked first at 74%, with Belgium coming in second, at 69%.

As far as rankings for equal access to training, the UK is slightly lower than other countries, with 64% of companies investing in equal access to training and development. Ireland (72%), Belgium (71%), and Poland (69%) topped the list.

While 64% of UK companies include transparency about ED&I goals and actions to attract a diverse workforce in their mission statement and corporate values, only 60% of the UK companies surveyed said that they promote ED&I in job advertisements, social media, and their websites.

The survey also revealed that countries vary in their level of focus concerning educating and involving managers in their ED&I policies. For example, in the UK, 60% of companies stated that they actively involve their managers in ED&I policies, and 60% provide internal training on the topic.

Colette Philp, UK HR Country Lead at SD Worx commented: “It’s no longer enough for businesses to say they prioritise diversity and inclusion. Instead, they must prove their commitment to achieving a more diverse workforce, both internally within their business and externally to attract talent.”

“There is more awareness than ever before regarding diversity in the workplace and it’s a deciding factor for many when it comes to searching for a role or staying with a business. A diverse workforce brings new experiences and perspectives and an inclusive environment allows individuals to thrive. If businesses aren’t already putting ED&I as a top priority, it’s essential they act now to do so.”

Jurgen Dejonghe, Portfolio Manager SD Worx Insights, added: “It’s important that companies start investing in an active reporting system about their actions concerning diversity, equality and inclusion. On the one hand, that data offers a strong basis for optimising the diversity policy with concrete and consciously controlled actions. On the other hand, such a system also provides clear evidence whether companies are effectively putting their money where their mouth is and not making false promises to (future) employees.”

For ED&I initiatives to be successful, change needs to come from the top, with proper rollouts and reporting system to track their progress.

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TALiNT Partners has announced the finalists for the 2022 TIARA Talent Solutions Awards with 22 of the United States’ best Talent Solutions, MSP & RPO firms shortlisted across eight award categories.

The finalists for the 2022 Talent Solutions Awards US, which spotlight MSP, RPO and Talent Solutions providers delivering excellence in recruitment and talent acquisition across the US, are the top of the crop and represent the very best in providers in the industry.

Ken Brotherston, Chief Executive of TALiNT Partners made comment: “Following the inaugural TIARA Talent Solutions Awards US last year, I am delighted to see many of our 2021 finalists return to celebrate their achievements, as well as a number of new entrants this year. The 2022 Awards are a true celebration across the market, from the large global players to newer entrants and niche RPO organizations, all demonstrating excellence in their impact for employers and their own employees.”

“The TIARAs are distinguished by the rigor of its judging process and the quality of its judging panel,” he added. “Entries will be assessed by our esteemed judges through six key metrics: excellence in delivery; innovation; DE&I impact; sustainable value; business growth; and purpose.”

What sets the TIARAs apart from other awards programs is their independent panel of expert judges and individual feedback given back to each finalist.

The judges for this year’s TIARA Talent Solutions Awards are drawn from the HR and Talent Acquisition community are:

  • Sachin Jain, Senior Director – Global Talent Management, PepsiCo
  • Andrew Brown, Director RPO and Recruiting, Cornerstone
  • Russell Griffiths, General Manager, Coleman Research
  • Rich Genovese, Global Head – Talent Identification & Discovery, Jazz Pharmaceuticals
  • Gregg Schneider, Senior Manager – Procurement Plus, Global Talent Marketplace and Innovation Lead, Accenture
  • Justin Brown, Talent Acquisition Project Manager, Gallagher
  • Chris Farmer, Global Program Owner, Salesforce
  • Kerri Arman, Former VP Global Head of Talent, American Express Global Business Travel
  • Saleem Khaja, COO and Co-Founder, WorkLLama
  • Fitzgerald Ventura, CEO, 1099Policy
  • Mike Wilczak, Chief Product Officer, iCIMS

Judges will convene in May to debate and decide the winner of each category Award as well as an overall Talent Solutions Provider of the Year. All winners will be announced at an exclusive virtual awards ceremony on Thursday June 9th, 18:00 EDT.

Winners will also be profiled in a special TIARA Awards supplement published with TALiNT International.

The TIARA 2022 campaign is supported by our headline partner Cornerstone, and sponsored by WorkLLama, 1099Policy, and iCIMS.

The full list of TIARA 2022 Talent Solutions Finalists can be viewed here.

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Trials indicate increased productivity and employee wellbeing
Approximately 30 British companies will be taking part in a four-day work week trial has been launched in the UK as part of a global pilot organised by governments, think tanks, and the organisation ‘4 Day Week Global’. During the pilot, it’s said that employees will be offered 100% of their usual pay, for 80% of their time, yet maintaining 100% productivity. Studies have shown that the four-day week can boost productivity and employee wellbeing.
Harriet Calver, Senior Associate at Winckworth Sherwood, says that the four-day work week is not a new phenomenon. Many employees in the UK already work a four-day week, however, this is typically agreed on a case-by-case basis between employee and employer following a flexible working request. It tends to be accompanied by a corresponding reduction in pay, except in the case of “compressed hours” in which case the employee is simply squeezing the same number of hours into a shorter week.

BENEFITS FOR BUSINESS 

Gill Tanner, Senior Behavioural Scientist at CoachHub, believes that one of the key advantages is that employees would benefit from a better work/life balance and an extra day on the weekend would mean staff would have the opportunity to realise other ambitions outside of work and spend more meaningful time with family and friends, engage in more exercise or find a new hobby – all of which result in improved mental and physical health and higher levels of happiness. And this will result in less burnout and reduced levels of stress.

But in what ways could the reduced working week benefit employers? Improving employee happiness and well-being has many potential commercial benefits for employers such as increased performance and productivity, reduced absenteeism, recruitment and retention; and it could have a positive effect DE&I.

POTENTIAL DRAWBACKS

Gill Tanner believes that completing five days’ worth of work in just four days could be more stressful for some. Employees will need more focus and have much less time for lower productivity activities.  Additionally, some employers and businesses may find the four-day week detrimental to operations. For example, a decline in levels of customer support on days staff aren’t in the office. So, careful thought needs to be given to how this might be executed.

According to Harriet Calver, if an organisation is asking for 100% productivity from employees in consideration for a reduction in working hours, it is going to be critical to have the right support, technology and workplace culture in place to enable this.

Although the success of the four-day working week model relies on employees doing fewer hours, there is a danger that there may not be enough hours in those four days to complete the work. Therefore, working hours could creep up to previous levels if the workload is the same, resulting in longer and more stressful days for these employees.

In customer facing businesses, a potential pitfall of the four-day working week is not being able to properly service customers leading to poor customer satisfaction. For example, if an organisation shuts its office on the fifth day, when it was previously open, customers may complain they cannot access services when they want to, or previously could. Whilst this could be a potential issue for some organisations, it should be overcome fairly easily by most simply by keeping the business open for five days a week but staggering the days which employees do their four days so the entire week is still covered.

According to Gill Tanner, employers should consider the following before implementing a four-day week:

  1. What are your reasons for implementing a four-day week?
  2. Consult with employees and other stakeholders regarding a four-day week. What are their thoughts? How might it work?
  3. Provide clarity regarding what is expected in terms working hours, performance levels, days off, remuneration, ways of working etc.
  4. Ensure there is sufficient coverage to run the business as is required and to have continuity.
  5. Think about the situation from the customer/client perspective (and other stakeholders) and how they might be affected
  6. Consider the communication plan: who needs to be communicated to and by when?
  7. Reflect on your current company culture.  Is it one of trust and ownership, values that are key to this kind of working? If not, is it the right time to implement such a big transition?  Are there other steps you need to take first?
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At the beginning of every new year, everyone wants to give their two-pennies worth when it comes to what to expect in the months ahead. Ken Brotherston, TALiNT Partners’ CEO has given us his.

I love reading new year predictions; they typically have a common theme of how this year will be the most important year ever for [enter your profession]…

For talent acquisition leaders this isn’t true – at least I hope it isn’t because 2021 was your most important year. It was where chronic and acute collided, creating demands on talent acquisition and resourcing teams like never before and the importance of what they were doing had an immediate impact on the economy and society. Hiring to get jabs into arms, bread into supermarkets and petrol into garages are just three examples that spring to mind.

However, whilst 2022 may not be as mission critical as the last eighteen months, it will still be hugely important. This will be the year where employers’ responses to the disruption of the recent past will become evident: policies on unvaccinated workers, flexible and remote working strategies, and the pivot to a focus on skills rather than experience and the how these impact attrition and attraction will all become evident. For those employers who have got it right (or at least not as wrong as many others), there will be a dividend in the form of a more stable employee base with a resultant increase in productivity and competitiveness.

The biggest question for many talent acquisition leaders will be: “How long is the current market going to last?” In the UK the Institute of Employment is already saying the labour market has stalled, despite low headline unemployment figures. Now, whilst there isn’t a ‘one-size-fits-all’ approach, it does seem prudent to try and look beyond the current (quite possibly terrifying) number of open requisitions most organisations have and at least think about the implications for a slowing employment market.

My own guess is that we will run hot until the summer and then start to notice certain industry or job-family roles slow down more rapidly in Q3/4. Certain industries will have much longer to run – the green economy is only justgetting going and tourism and travel clearly have a long way to go to get back to pre-pandemic levels.

But nevertheless, the speed with which demand increased in late 2020 can easily go in the opposite direction if, for example, inflation really does take hold.

So, whilst we will hopefully avoid 2021’s relentless pressure to deliver, there is still important work to be done. Talent acquisition and resourcing functions more than proved their worth last year and will have another opportunity to do the same again this year, but perhaps with a more strategic approach. But whatever lies ahead I confidently predict it won’t be dull!

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