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TIARA Talent Tech Star Awards 2023

Unlocking success: Talos360’s people-centric culture and innovation

Janette Martin, CEO at Talos360 talked to TALiNT Partners' Editor about how Talos360 balances the use of tech with its people-centric approach.

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The company’s core values are Collaboration, Creativity, Success, and Simplicity.
Janette Martin, CEO at Talos360 has won Leader of the Year for two years in a row.
At Talos360, fostering a people-centric culture isn’t just a buzzword – it’s a way of life.

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Talos360, as multiple TIARA-award winners, stands out as a beacon of excellence in the talent technology industry, for their people-centric leadership and innovative approach. Debbie Walton, Editor at TALiNT Partners sat down with Janette Martin, CEO at Talos360 and two-time Leader of the Year Award winner at the TIARA Talent Tech Star Awards, to discuss the core initiatives and practices that contribute to fostering a thriving work culture at Talos360, along with the company’s strategies for driving employee engagement, adapting to emerging trends, and achieving industry recognition.

Cultivating a people-centric culture

At Talos360, fostering a people-centric culture isn’t just a buzzword – it’s a way of life. The company’s core values – Collaboration, Creativity, Success, and Simplicity – form the bedrock of its culture, empowering employees to challenge the status quo and strive for continuous improvement. A unique aspect of Talos360’s culture is its DNA – to ‘Find a Better Way’ – which encourages every team member to embrace change and innovation wholeheartedly.

Employee engagement: A cornerstone of success

Employee engagement is crucial for creating a positive work environment, and at Talos360, it’s a top priority. The company leverages various strategies, including regular communication channels, engagement platforms, and drop-in sessions with senior leadership, to ensure that every team member feels heard and valued. Additionally, they foster a vibrant social scene with regular socials, community days, and seasonal parties, further enhancing team camaraderie and morale.

Adapting to emerging trends

In the rapidly evolving talent tech market, staying ahead of the curve is essential. Janette said that they recognise the importance of emerging trends, particularly in areas like artificial intelligence (AI). With a dual focus on product AI and business AI strategies, the company aims to bring efficiencies and automation to both client services and internal operations. However, while embracing technology, Talos360 remains committed to maintaining its exceptional customer service and people-first approach.

Employee engagement is crucial for creating a positive work environment, and at Talos360, it’s a top priority.

Achieving multi-TIARA Award winner status

Talos360’s stellar performance and dedication to excellence have been repeatedly recognised through multiple TIARA award wins. Janette attributes their success to their talented team and unwavering commitment to its core values. By aligning business goals with individual aspirations and fostering a culture of collaboration and support, Talos360 continues to shine as an industry leader.

Personalised talent development

Janette said, “At Talos360, talent development isn’t just a box-ticking exercise – it’s a personalised journey for each employee.” With clear objectives and personal development plans for everyone, the company ensures that growth aligns with both individual aspirations and company goals. Regular check-ins with team leaders, coupled with opportunities for cross-functional learning and internal mobility, further support career progression and skill development.

Transparent communication channels

Effective communication is the lifeblood of any organisation, and at Talos360, it’s taken seriously. From annual kick-off events and fortnightly ‘Tribe’ meetings to summer BBQs and quarterly awards ceremonies, the company fosters transparent and open communication channels across all levels. This ensures that everyone is aligned with the company’s vision, goals, and development opportunities.

Innovation is at the heart of Talos360’s operations, but not at the expense of its people-first approach.

Balancing innovation with people-first approach

Innovation is at the heart of Talos360’s operations, but not at the expense of its people-first approach, according to Janette. The company strikes a delicate balance between leveraging emerging technologies like AI and maintaining its focus on exceptional customer service and employee satisfaction. By listening to customer feedback and prioritising employee well-being, Talos360 continues to set new standards of excellence in the talent tech industry.

The essence of TIARA Awards

For Talos360, participating in the TIARA Awards isn’t just about winning – it’s about celebrating industry recognition and peer acknowledgment. The awards serve as a testament to the company’s dedication to excellence and continuous improvement, instilling a sense of pride and motivation across the entire team.

Talos360’s success story is a testament to the power of a people-centric culture, innovation, and unwavering commitment to excellence. By prioritising employee engagement, adapting to emerging trends, and achieving industry recognition, they continues to lead the way as a thought leader and trendsetter in the talent technology space.

Entries for this year’s TIARA Talent Tech Star Awards Europe are open! You can enter here.

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